Privacy Policy

Dutch Porcelain House is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you interact with our site and services. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

When you use our site or services, we may collect personal data you provide directly to us. This includes information you give us when placing an order, creating an account, signing up for workshops or classes, contacting us, or using other features of our online platform. This data may include your name, billing and shipping address, email address, phone number, and payment information.

We also collect information automatically when you visit our site. This may include your IP address, browser type, operating system, referring URLs, pages visited, and information about your interaction with the site. This data helps us understand how our site is used and improve your experience. We use cookies and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.

We use the data we collect for various purposes, including:
- To process your orders and provide the products and services you request, including retail sales, custom orders, and workshop registrations.
- To communicate with you about your orders, inquiries, and our services.
- To manage your account and maintain our business relationship with you.
- To improve our site, products, and services by analyzing usage trends and user behavior.
- To send you marketing communications about our products, promotions, or events, where you have given your consent. You can opt out of these communications at any time.
- To comply with legal obligations and protect our legal rights.

Our legal basis for processing your personal data depends on the context in which we collect it. We process data when it is necessary for the performance of a contract with you (e.g., processing your order), when we have a legal obligation to do so, when processing is necessary for our legitimate interests (provided these are not overridden by your data protection rights), or when we have your explicit consent.

We may share your personal data with third parties only for the purposes outlined in this policy. This includes service providers who help us operate our business, such as payment processors, shipping carriers, and IT service providers. These third parties are required to protect your data and use it only for the specific purposes we instruct. We may also disclose your data if required by law, court order, or to protect our rights and property. We do not sell or rent your personal data to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted to our site.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Under GDPR, you have certain rights regarding your personal data. These include the right to access, rectify, or erase your data, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Our site may use cookies to enhance user experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device. You can control and manage cookie usage through your browser settings. Disabling certain cookies may affect the functionality of the site.

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child, please contact us.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us by mail at the following address:

Dutch Porcelain House
105 Oude Delft,
Delft, South Holland, 2611 NN,
Netherlands